I got this email from them last Thursday (October 24, 2013).
just verifying all your orders have shipped the transformers will be there shortly I also found and including there instructions in the order for free
the voltron was actually returned in the mail last night for not enough postage I sent it as an oversized envelope when it should have been first class package my mistake and very sorry for the trouble
all should be right in the world now thanks for your orders and truly hope to see you again
I ordered the Voltron on September 17, 2013, okay so they sent it wrong. I did end up getting the refund for it when I FINALLY got their attention through Facebook. Don't even bother with emails, they won't reply them.
I made two orders after that for some Transformers. One was made on Sept. 23 and the other Sept. 29.
Again, only after I got their attention on Facebook did my order status change from processing to shipped, this changed JUST last week October 24, 2013. From the email above, it sounds like they JUST shipped it. So it took them ONE WHOLE MONTH to ship my stuff. I doubt I would even be seeing my orders or money if I didn't post my "Bad experience" on their Facebook page (which of course they deleted right away).
Even IF I receive these items that they claimed they shipped, I will NEVER buy anything from them again.
In short, don't bother with them, it's a waste of time.
For background on this:
WBCollect.com Ordeal (Update #1)